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Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation.
Contact UsGet Active Education offers individualised learning to each participant, and heavily involves you in all curriculum scoping to ensure that progress is meaningful. In addition, the curriculum scoping exercise provides an opportunity to review prior learning and completed qualifications, with the aim of personalising our scheme to support and enhance your business, and therefore your progress.
We individualise every scheme of work to produce a bespoke delivery plan tailored around the individual’s needs, providing a more enhanced experience.
Duration
The apprenticeship will take a minimum of 12 months to complete.
LEVEL
This standard is at Level 2.
QUALIFICATION
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
The apprenticeship standard should be reviewed after 3 years.
CAREER PROGRESSION
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
The apprenticeship standard should be reviewed after 3 years.
ENTRY REQUIREMENTS
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.